At knightanddellaway.com (“Knight & Dellaway LTD”) we are committed to protecting the privacy and security of our customers and site visitors in accordance with the new General Data Protection Regulation update in 2018.
This policy will explain:
Everything we do relating to your information is covered by the following principles:
WHAT INFORMATION DO WE COLLECT ABOUT YOU, WHY DO WE COLLECT IT AND WHAT DO WE DO WITH IT?
In brief, we collect two types of information:
When explaining the specifics of this information we collect about you, we will confirm which of the above types of data it is. We will do this for all the information we collect at different points in your user journey with us. The interaction points include:
If you are logged in to your Knight & Dellaway account when on www.knightanddellaway.com , a cookie on your device will also identify you, and record and associate all of this non-personally identifiable usage information and log data with your account.
Saving to your Wishlist
Signing up for a Knight & Dellaway account
You can register for an account on Knight & Dellaway to check out, join our mailing list and use our Wishlist features. When creating the account you will need to provide us with the following directly provided data, all of which is personally identifiable information.
You will at this point be sent an email with a link for you to confirm you want an account creating.
You can also register for an account whilst completing the check out process. This will store additional information from you including:
You also have the option to opt in or out of our mailing list at this stage.
Your account does not store any payment information.
Logging into an account
Once registered for an account, if you wish to log in you will need to input your email address and password, this is directly provided data and personally identifiable information. This will confirm your identity and enable you to access your saved wishlist or complete a transaction with your stored information.
Making a purchase from Knight & Dellaway (adding to bag, checking out and completing)
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
To purchase items from Knight & Dellaway you will need to do the following:
The only information stored is the last 4 digits of your card number, this is not saved within your account, just in our system attached to your order if we need to contact you for any anti-fraud checks.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here. https://www.shopify.com/legal/privacy
Signing up to the Knight & Dellaway newsletter
By signing up to our newsletter you will either need to opt in by click a check box during the checkout process when placing an order or input your details via our mailing list sign up box.
You will need to provide your email address and the day and month of your date of birth, this is directly provided data that is personally identifiable information. We will only use your date of birth to send you exclusive discounts and promotions relating to your birthday. After registering you will receive a second email with a link you will click to confirm you wish to be part of the mailing list.
By inputting your email address into our mailing list sign up form you are agreeing to receive newsletters from Knight & Dellaway which include the latest news, products and promotions. We will never share your information with any third parties.
Contacting our Customer Care Team
If you contact our customer care team for any reason, by directly emailing email@example.com , replying to any automated emails, we will record all data relating to the communication. These details will be directly provided data and personally identifiable information. We use this data to help us categorise your problem, respond to you, investigate with a third party if necessary (for example tracking with a postal service), deal and resolve with any issue or query you may have. This data will be stored so we have a history of all our communications, so we can ensure we have full knowledge for any potential further contact you have with us.
Interacting with us on Knight & Dellaway social media channels.
By interacting with any of the Knight & Dellaway social channels. we may collect certain System Collected Data and User Authorised Data regarding your activities on those channels. Eg; if you choose to use the Facebook ‘like’ button on the Knight & Dellaway page on a Knight & Dellaway related post we may use this information to target further Knight & Dellaway content towards you in future.
By accepting cookies on our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in future. If you want to delete any cookies that are already on your computer, the ‘help’ section in your browser should provide instructions on how to locate the directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies
Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to browse our site to the best of it’s ability.
You can choose which of these cookies are enabled by visiting cookie settings.
HOW MAY WE USE YOUR INFORMATION?
We collect all of this information from you for a number of different purposes, which we want you to understand - all of these purposes apply wherever Knight & Dellaway does business, including countries outside your own. A number of specific uses for specific data is already detailed above. But we often need to use lots of different types of information or data collectively in order for Knight & Dellaway to work and provide the Services to you. These more fundamental purposes include the collective use of your information:
Transfers of your information
In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.
We use strict procedures and security features to provide any unauthorised access of your data on our website.
HOW DO WE SHARE THE INFORMATION WE COLLECT
We share your information externally with our core service providers when required for our business to function: We understand that you are sharing your personal information with Knight & Dellaway and not another company. But, to be able to carry out our business we do need to work with a few third parties, who help us fulfil and despatch your orders, manage our Customer Care support, IT support, and assist our digital marketing.
Each of the companies that work with us have been selected by us for their ability to provide their services to our required specification, including their ability to handle any sensitive data ( like your personal information) securely and appropriately. We hold these companies fully responsible for meeting our requirements and expectations. On that basis, and only that basis, we may therefore disclose your personal information to such third parties who need to be given specific tailored access to your information to facilitate our Services by performing key tasks on our behalf, and who are obligated to only use it in line with out instructions, and not to disclose it or use it for other purposes. We are confident we can trust those third parties with that information.
We share your information when we’re required to comply with a legal request.
We share you information where we believe it’s reasonably necessary to protect Knight & Dellaway: In the rare occasion (touch wood) Knight & Dellaway is the subject of attempted fraudulent activities, we could be required to take certain steps to protect our business. We therefore may have to disclose some of your information if we have a good belief that disclosure is reasonably necessary to (1) detect, investigate, prevent, take action regarding or otherwise address suspected or actual illegal activities, fraud, security or technical issues or to assist government enforcement agencies; (2) encore or apply our terms and conditions of usage (3) investigate and defend ourselves against any third party claims or allegations; (4) protect the security or integrity of our Service; (5) to exercise or protect the rights, property or safety of Knight & Dellaway, our customers or others.
We share your information externally with other partners when we have your consent to do so: Knight & Dellaway works with a handful of other partners who, whilst not essential for our business to operate, do enhance your experience with Knight & Dellaway, in our opinion. This includes our marketing partners and social media partners (like Facebook, Twitter or Loyalty Lion, if you’ve chosen to take part in our Refer-A-Friend scheme and link it to your social channels. We will only partner with companies we believe are right for Knight & Dellaway and it’s customers, and that will enhance your experience. On that basis we might disclose your personal information (including some personally identifiable information) to such third parties who are obligated to Knight & Dellaway only use it in line with our instructions, and not to disclose or use it for other purposes. We are confident that we can trust those companies, but we know people can feel strongly about their information being shared with companies when it is not essential to do, so we will only do that when you have given us your consent to do so. If you change your mind at any time, we will stop sharing as soon as we can, just email firstname.lastname@example.org
WE WILL NOT sell your information.
This includes your name, address, contact information and payment details to any third party.
HOW LONG DO WE KEEP YOUR INFORMATION FOR?
Your options and choices:
You may also have choices through you device or software you use to access Knight & Dellaway. For example, the browser you use may provide you with the ability to control cookies or other types of local data storage, or your mobile deice might provide you with choices around how and whether location or other data its shared with us. If online adverts are not to your liking, we would encourage you to find out more about the Do Not Track browser setting. To learn more about these choices, please refer to your device or software provider.
PROTECTING YOUR SECURITY
Shopify offers a secure connection (https://) on any pages that you are providing data.