FAQ

Do you ship worldwide?
Yes we ship worldwide.

How do I place an order?

  1. We aim to make placing an order as easy as possible:
  2. Find the item you want to purchase.
  3. Select the size you want.
  4. Click Add to cart.
  5. Click on your shopping cart or go directly to the checkout and fill in your payment, billing and delivery details. You can also add a gift card or discount code here.

What's your returns policy?
You can refund or exchange items, unless specified, that you are not happy with within 28 days.
Please note: the item you are returning should be unworn, unwashed and in its original condition.

To refund or exchange your item(s) just follow the steps below:

  1. Fill out the returns and exchange form on your delivery note that came with the order. Please indicate if you would like an exchange or a refund.
  2. Mail the item(s) to our Returns Department using the returns label provided on your packing slip.
  3. Please note: this is not a pre-paid label and you will have to pay the postage costs.
  4. Once we receive the package we will deal with your request for an exchange or refund and we will keep you up-dated via email on the progress of your request.

Do you have discount codes?
Please use any discount codes on the ‘Customer Information’ screen during checkout, on the right hand side you will see your order summary and the option to add a discount code.

Can I cancel my order?
You can cancel your order with us so long as your order has not left our warehouse. To cancel your order email us on:  kanddhelp@gmail.com with CANCEL MY ORDER in the subject line. Please include an order reference number in the message.

I have received the wrong order / faulty product?
We hope this never happens, but on the rare occasion you notice a fault with your order or a mix up with the product please get in touch with us here and we will resolve this for you as soon as possible. kanddhelp@gmail.com


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